Job Description

**Your opportunity** At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. As an **Global Service Representative** , your interactions with clients will be via phone, chat and email. You will work in a collaborative, fast-paced environment, to assist our international clients with customer service and trading. The relationships that you create and uphold will have direct impacts as you aid our clients to "Own their tomorrow". In addition to the salary range, this role is eligible for bonus or incentive opportunities. **What you have** **Required Qualifications:** + Must be able to read, write, and speak in Spanish or Chinese/Mandarin. + FINRA Series 7 and 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time + Outstanding customer service experience + Well-developed and effective writing skills to establish trust and rapport with clients through written communication **Preferred Qualifications:** + College Degree highly preferred + Ability to engage clients via concurrent chats as well as email and phone + Preferably 1-2 years of experience in Client Service, Financial Services and/or Brokerage Services with an emphasis in trading, engaging with clients in a proactive and consultative manner. + Passion for trading and market knowledge; ability to proactively discuss trading topics and appropriate solutions with clients. + Excellent interpersonal and written skills with a strong customer service focus are essential + This department operates 24hrs a day, 5 days a week, so shift flexibility is highly preferred. + A passion to continually learn, growing your knowledge in personal finance **What's in it for you** At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you - both today and in the future: + 401(k) with company match and Employee stock purchase plan + Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions + Paid parental leave and family building benefits + Tuition reimbursement + Health, dental, and vision insurance What's in it for you: At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

Job Tags

Day shift,

Similar Jobs