The Customer Service Representative interacts with customers to provide information regarding products and services, handle inquiries, and resolve complaints. This professional role requires excellent communication, data entry accuracy, and analytical abilities. The position is not a call center role but involves occasional calls, email correspondence, and credit analysis.
Respond to customer inquiries and provide accurate information about products and services.
Resolve customer or billing complaints by authorizing appropriate actions (e.g., refunds, adjustments, exchanges).
Act as an escalation point for customer issues and refer unresolved cases to designated departments.
Review and audit customer interactions and transaction records, documenting all details accurately.
Obtain and evaluate relevant information to assess the validity and root causes of complaints.
Solicit the sale of additional services or products as appropriate.
Perform data entry, manage emails, and handle credit-related tasks.
Education & Experience
High School Diploma or GED required.
2–3 years of customer service-related experience required.
Previous experience using Microsoft Word and PowerPoint.
Skills
Strong verbal and written communication skills.
Excellent attention to detail and organizational skills.
Proven ability to work independently and manage time effectively.
Strong documentation and data entry accuracy.
Professional demeanor and customer-oriented mindset.
Leadership and mentoring skills are a plus.
Bilingual (French–English) — fluency in reading and writing Quebec French highly preferred.
Prior experience in a professional or corporate environment.
Demonstrated analytical and problem-solving skills.
Technical proficiency (computer applications, data tools).
Accurate and efficient data entry.
Professional communication and interpersonal skills.
In-person, 1-hour panel interview once candidates are shortlisted.