An Australian insurance is company looking to improve their lead generation and appointment setting process. They are seeking a Virtual Assistant (VA) who can efficiently cold call Australian customers, set appointments, and perform three-way call transfers to their call center.
Qualifications:
-At least 1 year prior cold calling experience, especially within the insurance industry.
-High communication English skills with neutral accent (delivery sales pitch to set appointments).
Position: Cold Callers -Australian Market
Industry: Insurance Company
Schedule: 9am-6pm Australian Time zone FULL TIME
Location: work from home (PH based)
Goal: To generate warm transferred leads through effective cold calling, reaching an average of three to five successful lead transfers per day.
Top 3 Key Specific Tasks VA will do:
1. Cold calling Australian customers and setting appointments.
2. Performing three-way call transfers to the company’s call center.
3. Managing CRM.
Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
VA English Communications:
* Reading/Comprehension: High Quality | Quick Justification: VA will need to understand scripts and adapt to customer queries.
* Written: High Quality | Quick Justification: VA will need to note customer information accurately.
* Speak: Neutral Accent | Quick Justification: Need to make & take calls with Australian customers.