Job Description
The Client Experience Specialist reports to and takes direction from the Client Experience Supervisor. Applicants for this role must be fluent in English and Spanish.
Responsibilities - Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
- Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
- Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
- Communicate with different departments to answer client inquiries.
- Maintain accurate records of client interactions in the company database.
Qualifications - Must be bilingual in Spanish & English (written and verbal).
- Customer service pro with strong communication skills.
- Problem-solver who thrives in a fast-paced environment.
- Detail-oriented with the ability to multi-task.
- Comfortable using Microsoft Office and CRM Tools (Salesforce experience is a plus!)
- Call center experience is a bonus but not required.
We Bring: - $21 Hourly
- Performance Incentives
- PTO
- Health, Dental, and Life Benefits
- 401K Matching
- Abundant professional development opportunities at a growing and thriving alternative Finance company!
Job Tags
Hourly pay, Full time, Work at office,