Job Description
Position : Dutch Customer Support & Content Moderator
Location : Malta
Role Overview :
- Support customers via email and live chat (no phone calls), providing accurate and helpful responses.
- Review user-generated content across marketplaces/apps to ensure it follows company policies and country-specific laws.
- Work 70% in customer support and 30% in content moderation.
Key Responsibilities :
- Respond professionally to customer inquiries and complaints.
- Review images, accounts, and text content to maintain a safe online environment.
- Follow and stay updated on client policies and guidelines.
- Accurately report trends, violations, and provide feedback to managers.
- Suggest improvements in workflows and processes.
- Participate in training sessions to ensure quality and compliance.
- Adapt to different workflows, clients, and market requirements.
Requirements :
- C2-level Dutch and good English skills.
- Strong computer skills, especially with Microsoft Office (Excel, Word).
- Attention to detail, quick decision-making ability, and a proactive attitude.
- No prior experience needed – full training will be provided.
Working Conditions :
- Rotational shifts between 7:00 AM and 00:00 Midnight (morning and late shifts).
- 5 working days per week, 2 days off.
- Indefinite contract.
- Full onsite training during the first two weeks.
Benefits :
- Health insurance after six months of employment.
- Career progression opportunities.
- Relocation support, including:
- Airport pickup.
- Hotel accommodation covered (up to 3 weeks).
- Partial flight ticket reimbursement after probation period.
Please upload your CV in English*
Job Tags
Contract work, Work at office, Trial period, Relocation package, Shift work, Night shift, Day shift, Afternoon shift,