Job Description

Position : Lead Mechanic

Location : On site

Whizz is preparing to launch its first location in Washington, D.C., and we are looking for a highly skilled and dedicated Lead Bike Mechanic to oversee operations and customer interactions at our new store. This role combines technical expertise with customer service responsibilities, ensuring smooth day-to-day operations and delivering an exceptional experience to our clients.

As the Lead Bike Mechanic, you will manage the store, perform maintenance and repairs on e-bikes, and assist customers in choosing the right solutions to meet their needs. This is an exciting opportunity to take on a leadership role in a growing organization with plans for future expansion. As we scale, there will be opportunities for career advancement into broader operational or leadership positions.

Why Choose Whizz:

Competitive Salary: Earn between $25 - $28 per hour, based on your skills and experience.

Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.

Salary Growth Potential: Show your commitment and watch your salary grow.

Key Responsibilities:

Mechanic Duties:

• Perform regular maintenance and repair of e-bikes, including diagnostics and testing for optimal performance.
• Assemble, inspect, and prepare e-bikes for customer delivery.
• Troubleshoot mechanical and electrical issues with e-bikes.
• Maintain an organized and safe workshop environment, ensuring tools and parts are readily available.
• Conduct quality control checks to ensure all bikes meet company standards.

Customer Service Duties:

• Greet and assist customers in a friendly and professional manner, addressing inquiries about e-bikes and services.
• Provide guidance and troubleshooting support to customers, both in person and over the phone or email.
• Manage bookings, repairs, and service updates in the company’s system.
• Educate customers on e-bike usage, maintenance, and safety protocols.
• Process payments and handle basic administrative tasks.

Requirements

Qualifications:

• Proven experience as a e-bike mechanic (experience in customer service is a plus).
• Strong technical skills in diagnosing and repairing e-bikes or similar equipment.
• Excellent communication and interpersonal skills to provide exceptional customer experiences.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Familiarity with customer service tools and systems (training will be provided).

Benefits

What We Offer:

• Competitive pay and growth opportunities.
• Training and development to strengthen your skills in both technical and customer service areas.
• A dynamic and supportive team environment.
• Opportunities to work with cutting-edge e-bike technology.

Perks and Benefits:

Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.

Training Provided: We believe in empowering you to reach new heights.

Commute on Us: Make your daily journey smoother and cost-effective.

401(k) Retirement Plan: Invest in your future.

Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.

Competitive Salary: $25 - $28 per hour.

Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today to recruiter1@getwhizz.com

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