Job Description

Why you will love this NUE opportunity!

At Nue, you will be a Customer Engagement Manager, responsible for managing strategic external initiatives aimed at adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers during these projects.

You have a passion for building relationships and solving customer problems. You bring demonstrated project management capabilities, exceptional organizational and self-management qualities, strong leadership capabilities, data analytics experience, effective written and verbal communication skills. You have the experience to implement successful support teams focused on the highest level of customer experience.

You want to make a difference and to join a team that is revolutionizing revenue operations.

What You’ll Be Working On

You will manage cross-functional project teams, senior-level business executives and customers to provide a unique customer experience during the projects.

As an engagement manager, you will:

• Provide weekly and monthly updates to the customer, as well as to internal stakeholders.
• Manage each sprint and phase of the project and be able to navigate the cross-functional team, both internal and external.
• Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influence the direction of the project.
• Develop and present the value proposition to the customer as part of the initiative and on-going collaboration.
• Develop trusted advisor relationships with customer executives.
• Manage internal escalations.
• Identify gaps between actual and plan of record, proposing solutions and driving resolutions.
• Provide Product Team with customer use cases and feedback to improve ease of use and customer delight.
• Collaborate with Sales to develop Statements of Work (SOW).
• Ensure projects are delivered on time and budget, and continuously improve and enhance delivery timeline with every project.
• Effectively manage the change order process.
• Implement strategies to enhance efficiency and effectiveness.
• Collaborate with other departments to streamline the process and improve the customer implementation experience.
• Conduct successful intake from Sales and successful handoff to CSM and Support.

We Are Looking For

• 8+ years of experience in Customer Engagement roles.
• Prior experience with implementing or supporting Billing, CPQ, or Revenue Recognition engagements with an Enterprise customer.
• Deep understanding of APIs (familiarity with integrations with the customer's eco-system).
• Strong cross-functional, technical Project Management experience including planning, scheduling monitoring and stakeholder reporting.
• Demonstrated experience in leading key projects, including strategic customer programs
• Strong documentation and presentation skills, including creative thinking and willingness to work hands-on to deliver impactful outcomes.
• Thought leadership and strategic thinking.
• Ability to gather and analyze data to understand the pros and cons of different decisions and options.
• Ability to communicate abstract ideas clearly and independently manage complex project objectives.
• Excellent negotiation and persuasion skills.
• Facilitation skills in leading and planning meetings, reviews, and retrospectives.
• Strong customer orientation and an innate ability to anticipate and act.
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.
• Knowledge of Salesforce platform capabilities and core features .
• Knowledge of billing processes, revenue recognition, and financial systems.
• Excellent spoken and written English.
• Willing to work in a fast paced startup environment.

How to Apply

If you are passionate and eager to contribute to a cutting-edge revenue lifecycle platform, we’d love to hear from you.

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