Excellent verbal and written skills for helpdesk voice and non voice interactions
Excellent empathetic and efficient customer service skills over voice and non voice lines
supporting incoming call and chats for registration/logon, navigation questions, and technical issues on Elevance websites and Mobile APPs
incident reporting and tracking
Proficient with web browser and mobile devices
Ability to troubleshoot cache/cookies related issues and understanding of private/incognito window
Proficient with MS Office Suite

Notes:

Requires mandatory attendance, 2 weeks of lead time to apply for time off.
When approved to worked from home, should have stable internet and power to avoid impact to availability