Job Duties and Responsibilities:
· Perform community outreach activities as directed.
· Assist individuals and families with completion of applications for state funded health coverage, Covered California Plans, Patient Assistance Prescription Programs, and Cal Fresh (food stamp program) Program.
· In reach to current uninsured health center patients for eligibility screening into various health coverage programs.
· Complete logs and reports as required for outreach activities.
· Assist individuals and their families with our sliding scale applications and re-certifications.
· Ensure current knowledge base of any special funding for outreach programs.
· Develop packets of materials for specific outreach programs.
· Perform activities to include, but not limited to, presentations to school and community organizations and at work sites.
· Attend meetings for program enrollment assistance and relay information to other certified enrollment counselors.
· Complete monthly grant reporting and submission to Finance Department.
· Create and revise department specific job aids.
· Train new hires as appropriate.
· Provide information and education to staff regarding the services offered through Financial Services.
· Engage with Development Department in social media postings, informing community of available programs, open enrollment for Covered California, etc.
· Other duties as assigned.
Requirements
Education/Licensing/Training:
· High School Diploma or Equivalent.
Knowledge, Skills and Experience:
· Ability to read, write, and communicate bilingually preferred.
· Exceptional attention to detail.
· Basic knowledge of insurance benefits and plans.
· Computer savvy, experience with Microsoft applications such as Outlook, Excel, Word, etc.
· Bilingual preferred.
Personal/Relationships/Behavior:
· Displays cheerful demeanor and makes positive comments when on duty.
· Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
· Displays courteous and professional behavior in all interactions with the public.
· Works cooperatively with other staff members.
· Displays flexibility in accepting, changing, or carrying out assignments.
· Adheres to dress code expectations, including fragrance-free requirements.
· Displays sensitivity in a multicultural environment.
· Maintain patient and organizational confidentiality.
Physical Demands:
· Sitting: Up to 20% of the workday may be spent sitting.
· Lifting: Lifting may include up to 25lbs. in moving equipment or assisting disabled patients.
· Carrying: Up to 25% of the day may include carrying objects weighting up to 10lbs.
· Pushing/Pulling: Up to 5% of the day may require pushing or pulling equipment, drawers, and carts.
· Climbing: No more than 1% of the time may include climbing one flight of stairs.
· Balancing: Up to 1% of the time may be required to use a footstool in retrieving supplies.
· Stooping/Kneeling: Up to 5% of the workday is spent stooping or kneeling to open drawers.
· Bending: Up to 25% of the workday may be spent in bending at the waist picking up charts and supplies.
· Reaching/Stretching: Up to 3% of the time may require or stretching to retrieve equipment or documents.
· Handling: Hand and wrist movement is required 50% of the workday in computer entry.
· Fingering: Up to 50% of the workday involves typing in the computer, receiving and sending messages.
· Feeling: Normal tactile feeling is required to perform all job duties.
· Twisting: Up to 5% of the day may be required in retrieving supplies or equipment.
· Talking: Average ability and fluency in English is required in communicating with patients, staff, and outside agencies.
· Hearing: Average ability is required in answering the telephone and performing all job duties.
· Seeing: Average ability is required to read and follow instructions and assisting patients.
Benefits
Compensation : $20.09 to $24.23 per hour, non-exempt