An IT Solutions Provider is seeking a Tier 2 - Junior IT Specialist in Washington, D.C. to provide on-site and remote support for users. The ideal candidate will possess an associate degree and have 1–2 years of help desk experience, coupled with a strong mindset for customer service. Primary responsibilities include troubleshooting hardware/software issues and maintaining documentation. This role supports various IT systems, ensuring smooth operations while adhering to security procedures. This position offers a pathway for growth in a supportive environment. #J-18808-Ljbffr