We’re seeking a Medical Receptionist to provide exceptional front-desk service and patient support in a busy medical office setting. This role plays a vital part in creating a positive and organized experience for patients from check-in to check-out.
Greet patients warmly and maintain a welcoming front desk environment.
Manage a multi-line phone system: answer calls, schedule and confirm appointments, and route inquiries as needed.
Check patients in and out, verify insurance information, and collect co-pays or balances.
Update and maintain accurate patient demographic and insurance information in EMR systems.
Coordinate patient flow by communicating effectively with clinical and support staff.
Assist with paperwork, forms, and patient correspondence.
Protect patient confidentiality and ensure compliance with HIPAA regulations.
Perform administrative tasks such as filing, scanning, and processing mail.
Minimum of 2 years of front desk or medical office experience preferred.
Strong customer service and communication skills.
Proficiency with EMR systems and basic administrative software.
Bilingual skills a plus (not required).
MediClear or equivalent HIPAA credential required.