Be the first point of contact in a fast-paced urgent care clinic. You’ll manage front-desk flow, verify insurance, keep EMR records tight, and deliver warm, professional service to every patient.
Greet, register, and check patients in/out; collect copays and accurate demographics.
Verify insurance, obtain/referrals/prior auths, and schedule appointments.
Update and maintain charts in the EMR; scan/file documents promptly.
Answer phones, route messages, and communicate patient needs to clinical staff.
Monitor lobby/patient flow to keep wait times down.
Protect PHI at all times; follow HIPAA and clinic policies.
High school diploma or equivalent.
MediClear (or equivalent HIPAA credential) required
Excellent communication, customer service, and multitasking skills; calm under pressure.
Detail-oriented, organized, dependable, and team-focused.
Ability to sit/stand/walk for extended periods; occasional lifting up to 25 lbs.
Prior medical office or urgent care front-desk experience.
EMR proficiency and insurance verification experience.
Bilingual skills.
Competitive hourly pay depending on experience/education.
Supportive, fast-moving team environment with growth potential.