Operation Manager Job at Autism Center of Excellene, Durham, NC

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  • Autism Center of Excellene
  • Durham, NC

Job Description

Autism Center of Excellence (AutismCOE), a premier provider of Applied Behavior Analysis (ABA), offers center-based and home-based therapy services that empower children with autism to thrive.

Our Mission:

We exist to help every child reach their fullest potential. Our team supports that mission by fostering a positive, collaborative, and balanced workplace—where clinical excellence meets operational strength.

Be the Engine Behind the Impact.

We’re seeking a dynamic and detail-oriented   Operations Manager (OPM)  to lead the day-to-day administrative and operational functions of our ABA centers. In this role, you'll serve as the bridge between clinical teams and administrative processes, ensuring a seamless experience for both our staff and the families we serve.

What You’ll Do:

  • Partner with BCBAs and admin staff to ensure smooth onboarding of new clients and team members
  • Administer policies and procedures aligned with company goals
  • Track KPIs, budgets, and team performance on a weekly and monthly basis
  • Manage communication flow across centers and support with facility and inventory management
  • Collaborate with HR to oversee training, development, and team satisfaction for Behavior Technicians
  • Lead and support team-building events, staff celebrations, and daily center activities
  • Assist with the planning and execution of community outreach efforts
  • Coordinate coverage for cancelled client sessions and manage BT availability
  • Deliver consistent communication updates to both clinical and administrative teams
  • Facilitate new hire orientation and maintain smooth onboarding processes
  • Jump in to support the Administrative Director with other operational needs as required

Who You Are:

  • Experienced Leader:  2+ years managing large teams across multiple sites or regions
  • Educated:   Bachelor’s degree required; Master’s degree preferred (or equivalent leadership experience)
  • Empathetic & Emotionally Intelligent:   You connect easily with people and lead with compassion
  • Strong Communicator:   You keep everyone aligned and informed
  • Solutions-Oriented:   You’re proactive, detail-driven, and thrive in fast-paced environments

Why You’ll Love Working at AutismCOE:

  • Competitive salary
  • Full health benefits (Medical, Dental, Vision, Life Insurance)
  • Generous paid time off & holidays
  • Tuition discounts through partnered colleges
  • Career growth opportunities
  • A team that’s committed to making a difference—and supporting each other while doing it

AutismCOE is proud to be an Equal Opportunity Employer.

Come join our dream team and help shape a supportive, high-impact environment where every child—and every teammate—can succeed.

Apply now and help us drive change from the inside out.

Job Tags

Holiday work, Full time, Work from home,

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