Job Description

LTVplus is a customer service outsourcing partner that provides dedicated customer support agents for eCommerce brands, SaaS, and educational businesses. Our agents offer multilingual and multichannel support 24/7 through phone, email, and chat. We focus on increasing Customer Lifetime Value by delivering low-cost, high-quality customer support that grows with your business.
At LTVplus , we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do.
Requirements
Excellent attention to detail, Quick learner, Tech Savvy, Experience with Excel
Fluent in English, both written and spoken.
High school diploma, general education degree or equivalent.
Has working knowledge of various online communication tools used in e-commerce businesses
1-2 years of experience in Customer Support
Experience working remotely is a plus
Have handled customer support needs of US clients
Can work with minimum supervision
Has a conducive remote working environment
Has a stable internet connection, hardware, and power – with backups in case of of outages
Responsibilities
Set up new products on Wayfair (this requires good English-writing skills & SEO knowledge is preferred
Assist with Wayfair store tasks (updating product listings, tags, images, product info as required)
Edit and improve existing product listings
Manage our account carefully and pro-actively with the goal of increasing sales daily
System Knowledge/Experience:
Wayfair platform
Working conditions
EST time / flexible with ET schedule

Job Tags

Part time, Remote job, Worldwide, Flexible hours,

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