Job Description

Job Summary:

• Responsible for establishing and continuing e ective quality improvement e orts to achieve organizational performance goals and national top decile performance in clinical excellence.
• Quality improvements may be small or large scale and are in alignment with Hoag's strategic goals for example, addressing 30-day readmissions and mortality reduction.
• The Quality Improvement Manager may apply Lean, Six Sigma, and other quality improvement methodologies to deliver results.

Job Responsibilities:

• Coaches and trains teams in the utilization of improvement tools and implementation of improvements.
• Manages plans and develops guidelines, process measures, targets, and standards for monitoring and measuring results to deliver on goals.
• Interacts daily with leaders, to identify, de ne, and manage opportunities to improve quality while helping create a strategic approach to produce and establish extraordinary improvement.
• The Program Manager Quality Improvement collaborates to lead and organize e orts for continuous clinical improvement.

Required Skills & Experience:

• Advanced training or experience in performing statistical, financial and strategic analysis-Five years' experience in performance/process improvement projects including but not limited to Lean, Six Sigma methodologies
• Demonstrated performance improvement and process improvement skills and knowledge of methodologies such as Lean, Six Sigma, DMAIC, and PDCA-Highly proficient in Microsoft Project and the Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Comprehensive digital marketing skills

Preferred Skills & Experience:

• Experience managing healthcare-related projects and familiarity with healthcare provider industry-Seven years' experience in performance/process improvement projects preferred.

Education:

Required Education:

Bachelor's degree in Industrial Engineering, Business/Healthcare Administration, Life Sciences or equivalent Medical Foundation, Physician Practice or Health Plan related experience

Preferred Education:

• Master's degree in Industrial Engineering, Business/Healthcare Administration, or Public HealthConsulting experience OR Master's degree in Healthcare Administration or Public Health.

Required Certifications & Licensure:

Certifications in Lean and/or Six Sigma Methodology-Project Management Professional (PMP) certification

Preferred Certifications & Licensure:

Certifications in Lean and/or Six Sigma Methodology-Project Management Professional (PMP) certification

Schedule Notes:

• Candidates must have in-depth experience in Clinical Quality Improvement in a hospital inpatient setting.
• Candidates must possess all 4 of the below or they will not be considered:
• Completed PI training and certification (six sigma, lean, CPHQ, Masters in Improvement) from nationally recognized organizations (e.g., ASQ).
• Current or past formal position in Quality Improvement/Performance improvement (minimum 2 years)
• History of leading and improving quality outcome metrics such as readmissions, mortality, hospital acquired conditions (infections, falls, pressure injuries, medication errors), sepsis care, venous thromboembolism, unplanned extubations, delirium, complications, c-section, exclusive breastfeeding, etc).
• Experience using key driver diagrams, pareto charts, excel pivot tables, project management tools.

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