Job Description

The Senior Director of Program Delivery is the operational backbone of Mouse's program delivery strategy. This leadership role is responsible for ensuring that Mouse's student-facing and educator-facing programs are implemented with excellence, consistency, and efficiency across all schools and regions. Reporting to the Chief Impact Officer, the Senior Director will directly manage a high-performing team that includes the Director of Instructional Design and two Senior Program Managers, focusing on flawless execution, team support, and real-time performance reporting.

This role is ideal for a seasoned program leader with strong people management skills, an eye for operational excellence, and a commitment to scaling impact in complex school systems like New York City.

Key Responsibilities

Ensure Programmatic Execution and Excellence:

• Oversee day-to-day operations and delivery of all student and educator-facing programs across regions.
• Develop and maintain a culture of programmatic excellence rooted in collaboration, peer feedback, and data-driven decision making; ensure alignment across all tiers of programming and effective communication within the program department.
• Ensure programs launch on schedule, run smoothly, and consistently meet delivery benchmarks.
• Build systems and routines to monitor program fidelity and proactively flag implementation risks.
• Oversee student data collection and ensure data integrity with support from program staff; analyze and make strategic programmatic decisions based on student, teacher, and volunteer data.
• Conduct regular site visits to evaluate program quality, ensure fidelity, and provide coaching to program staff.
• Participate in the budget development process and maintain a high level of fiscal responsibility within the programs department.
• Troubleshoot operational issues and work cross-functionally to resolve them quickly and thoroughly.

Team Leadership and Staff Management

• Directly supervise and coach the Director of Instructional Design and two Senior Program Managers, set goals, and drive innovation.
• Ensure team alignment with Mouse’s strategic goals through strong communication, clear role clarity, and accountability systems.
• Support professional growth through regular check-ins, development planning, and feedback loops.
• Foster a high-trust, collaborative team culture that emphasizes transparency, communication, and mutual accountability..

Systems Management and Reporting

• Build and maintain internal systems that support consistent program delivery, progress tracking, and reporting.
• Ensure timely, accurate reporting of program performance to the Chief Impact Officer and other internal stakeholders.
• Analyze implementation data and communicate insights clearly to drive decision-making and resource allocation.
• Internal Communication and Coordination
• Serve as the point person for program performance updates, implementation health, and team capacity needs.
• Maintain excellent communication with the Chief Impact Officer to ensure visibility into risks, needs, and milestones.
• Partner with internal teams (including Curriculum, Communications, and Development) to ensure alignment and continuity across functions.

Strategic Support and Special Projects

• Serve as a thought partner to the Chief Impact Officer on team structure, performance management, and process improvements.
• Lead or support strategic initiatives that improve operational effectiveness and program scalability.
• Provide project leadership on internal pilots and regional expansion planning as needed.
• Establish relationships with school and district staff, principals, and other representatives to ensure that Mouse’s school portfolio and prospective school list is robust and mission aligned.
• Collaborate with Leadership to ensure company partners are satisfied with their respective Mouse-provided experience and are meeting our expectations in what they provide to our stakeholders.
• Contribute expertise to volunteer training, curriculum development, learning and teaching tool implementation, and the ongoing development of program staff content knowledge.

Requirements

Minimum Requirements

• Bachelor’s degree and at least 4 years of progressively responsible professional experience, including 18+ months in a leadership role; OR
• Master’s degree and at least 2 years of progressively responsible experience, including 18+ months in a leadership or supervisory capacity.
• Must live in the tri-state area and be able to commute to NYC multiple times per month.

Preferred Qualifications

• 5+ years of team management or program leadership experience.
• Demonstrated success managing large-scale implementation efforts across multiple sites.
• Exceptional automation, motivation, organization, and inspiration skills
• Strong analytical and reporting skills, including experience creating data dashboards and program tracking systems.
• Expertise and familiarity with computing education trends and initiatives.

Skills & Competencies

• Skilled people manager who can coach, support, and hold direct reports accountable.
• Strong organizational and systems thinking with the ability to scale workflows across multiple teams.
• Excellent written and verbal communication skills.
• Ability to manage through ambiguity and bring clarity to complex projects.
• Committed to equity, inclusion, and the mission of expanding opportunity through tech education.
• Trustworthy, reliable, and solutions-oriented; you communicate when things go wrong and rally to fix them..

What Success Looks Like

• All student and educator programs are running on time, on budget, and with high fidelity.
• Team members feel supported, clear in their roles, and accountable to shared goals.
• Operational risks are identified early and communicated transparently.
• Internal stakeholders are consistently informed through clear reporting and communication.
• External stakeholders feel valued and appreciated following their interactions with Mouse
• Program implementation achieves reach and performance goals on time and within budget.
• Mouse’s program implementation continues to set the standard for excellence in K–12 computing education, especially in NYC

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