Job Description
**Telework Eligible**
No
**Major Duties**
- Provide a single DLA face to the industrial customer on a wide range of issues involving both DLA and non-DLA managed items.
- Provides information to the customer relating to specific items including: acquisition support, price, product uses and technical specification data, quality, and warranty information obtained through system resources.
- Ensure timely processing of customer orders and customer access to product, account and order information.
- Manage the orders processed, submit follow-ups, modifications, cancellations, and provide status updates to customer inquiries.
- Receives and screens list of material requirements generated by Material Management Systems or other offline processes to ensure supportability.
- Advises customer(s) on how to avoid the reoccurrence of problems, based on experience and results of previous studies.
**Qualification Summary**
To qualify for a Supply Management Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Review unfilled order status and take appropriate action to escalate fulfillment actions. Apply established expedite procedures to resolve open orders. Analyze difficult issues and problems related to supply processes, work methods, supply data management or day-to-day operational procedures. Expedite processing of high priority supply requests in order to meet the customer's needs. B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess: Master's or equivalent graduate degree or, 2 full years of progressively higher level graduate education leading to such a degree or, LL.B. or J.D., if related. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade levels GS-09 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Job Tags
Remote work,