Job Description
The Telecom BizOps Production Support Manager is responsible for leading the support and operations of business-critical applications, particularly in Order Management, Billing, CRM, and Provisioning. This role ensures smooth operations, rapid issue resolution, and continuous process improvements to minimize order fallouts, system downtimes, and escalations. dealing with business users and other vendor partners from development teams.
Location : Seattle, Atlanta, Frisco & Kansas (Hybrid Role)
What you need:
Bachelor's degree in IT, Computer Science, or Telecommunications.
12+ years of experience in telecom production support, BizOps, or IT operations.
Experience in managing L1/L2 support teams and working with third-party vendors.
ITIL/Cloud certification (preferred).
Excellent problem-solving and analytical skills to quickly resolve production issues.
Strong stakeholder management, working with IT, business teams, and vendors.
Ability to lead high-pressure, 24/7support environments with quick decision-making.
Experience in Telecom Order, Subscription Management, Billing and IoT Systems (non-core wireless)
Knowledge of SQL, API integrations, and troubleshooting logs for root cause analysis.
Familiarity with incident management tools like ServiceNow, Jira and Confluence
Strong ITIL process foundational knowledge
Hands on experience on Reporting tools such as Power BI will be a plus.
Strong Azure Cloud platform knowledge and experience in deployment and managing applications through automated deployments and support operations on Microsoft Azure
Splunk Log, Azure Log monitoring is nice to have
Job Tags
Full time,