Job Description

Storage Processor will be responsible for the daily processing of vehicle titles. Through a thorough understanding of corresponding state and local title processing regulations and Wayne’s policies, the Storage Processor will answer questions; provide support and facilitate the Wayne’s experience through offering solutions to removal of abandoned vehicles. In addition, the Storage Processor will maintain file documentation, update vehicles on file status, and maintain accurate records of vehicle titling within company guidelines. The Storage Processor will be the face of the company through face to face and vocal interactions with all levels of customers which range from the general public to law enforcement agencies, local magistrates, and supporting agencies. Responsibilities:

• Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
• Research customer’s insurance information and process letters to the insurance company for payment of the removal of property damage resulting in the abandonment of the vehicle.
• Perform weekly storage inventory of all lots
• Document and update the companies' database to match physical inventory located on all storage lots
• Works with other personnel to maintain the physical appearance of all lots
• Address issues with lot organization and stored vehicles and maintain an active rotation of vehicles in accordance with processing status
• Provide excellent customer service to all internal and external customers.
• Process vehicle titles in accordance with state guidelines.
• Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
• Communicate with customers via email or verbally to handle title issues daily.
• Communicate with local agencies via email or standard mail to properly process vehicles for the result of removal either by auction sale or other means to attribute profit for the abandoned vehicle.
• Coordinate the removal of processed vehicles by advertising via social media, advertisements, and email to all local prospective buyers for Auction Sales
• Coordinate an onsite Auction as well as posting online auctions through the companies’ social media and website to ensure profit from the removal of the vehicle.
• Maintain title bin filing as necessary.
• Performs other duties as assigned.

Qualifications:

• HS diploma.
• Two years customer service experience.
• One year vehicle title processing.
• Computer proficiency (MS Office Word / Suite).
• Typing speed 45 words per minute.
• Basic 10 Key proficiency.
• Excellent customer service skills and attitude.
• Excellent communication skills - verbal and written.
• Must be able to work under pressure and meet time-sensitive deadlines.
• Must be able to multi-task.
• Must be able to work independently with little supervision.
• Must be able to view a computer screen for a significant portion of the work day.
• Strong attention to detail.
• Title knowledge of local and surrounding states is preferred.
• Strong organizational skills.
• Numeric and alphabetic filing skills are mandatory.
• Notary license preferred.
• Bilingual is a plus.

About Company: As an ASKPatty Certified, female-friendly Auto Care Center, we follow a strict code of ethics so customers know what to expect upfront. As part of this code, we pledge to perform high-quality diagnostic and repair services at a fair price, using quality parts employing ASE-certified technicians in all areas of work performed. We are dedicated to customer satisfaction, exercising reasonable care for the customer's property while it is on our property.

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