Job Description
The Training Agent owns knowledge base artifacts and creates training for new clients. The Training Agent creates and manages technical writing that is unique to each client.
Making an Impact
- Being on time, prepared for training sessions
- Good training scores from new hires - preparedness (CSAT score)
- Attendance, organization
- Quarterly knowledge reviews of knowledge-based articles
- Upload, edit knowledge articles, adding tags in OneDrive
Your Typical Day and Other Key Details
- Train new hires and retrain current agents
- Schedule coaching events
- Maintain and update training articles
- Agent during downtime (60% Training/40% Agent)
Other accountabilities as assigned
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.
**Job:** _Business Operations_
**Organization:** _ManpowerGroup_
**Title:** _Training Agent_
**Location:** _United States_
**Requisition ID:** _0033168_
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